How long does order processing take?

All weekend and holiday orders will be processed on the next business day. Payment cut off is at 12nn for next day shipping. Kindly submit the deposit slip before the cut off time. Payments and Deposit Slips sent after the cut off will be shipped the day after next.  

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How long does shipping take?

For domestic orders estimated shipping duration will be 2-3 Days for NCR, 3-5 business days for Luzon, Visayas, and Mindanao, after your order leaves our facility. For international orders estimated shipping duration will be 2 weeks to 1 month. This does not include order processing time. E-mail notification with your tracking number will be sent once your order has been shipped.

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Which couriers do you use?

For Domestic Addresses, we offer LBC and JRS Express Shipping.

For International Addresses, DHL Express Worldwide. Rates are in PHP and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. (Currently this feature is not yet active)

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How can I find out how much it costs to ship my order?

The easiest way to calculate your shipping costs is by going through the checkout process. We calculate shipping based on weight and the shipping destination.

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Can I cancel my order?

Once your order is confirmed we immediately begin processing it and cannot be cancelled.

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Can I add or remove items from my order?

Once your order is confirmed we immediately begin processing it and cannot add or remove items from it.

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What if I need to change my address?

Once your order is confirmed we immediately begin processing it and cannot change your address on it.

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Why didn't my discount code work?

Please make sure you entered it correctly. If it still doesn't work, it may have expired.

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What if an item in my order is damaged or defective?

If you receive a damaged or defective item, e-mail shop@macbethph.com with a photo of the damaged merchandise and your order number within 7 Days upon receiving your order and our online staff will assist you. ONLY EMAILS WILL BE ACKNOWLEDGED.

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Are duties and taxes included with international orders?

Import duties and taxes are not included in the price at checkout. These charges will be collected by the shipping service upon delivery. Please check with your country’s customs office to determine these costs.

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How about freebies?

We provide Macbeth Stickers as freebies for online purchases, until supplies last.

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Are Gift with Purchases available in Macbeth Stores and Studio Shops available on the Website?

      Gift with Purchases for Macbeth Stores and Studio Shops will NOT be available on the Website.
      We will be having our own EXCLUSIVE merchandise to give away.

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What payment options do you offer?

MacbethPH accepts BDO Bank Deposits and PayPal. When placing an order via PayPal, you must have a confirmed shipping address. If for any reason the order is missing key information, your order will be canceled and you will be notified by email.

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Do I need a BDO bank account to make a deposit?

No need to have a BDO Account to make a deposit. Just fill out the deposit slip with our bank information and proceed to the teller. Be sure to write the correct information.

https://www.macbethph.com/instructions-for-bank-payments

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Where can I purchase Macbeth?

You can purchase our products directly from our website or check out our Store Locator for stores in your area.

www.macbethph.com/storelocator