Only defective and/or damaged items will be entertained for return and exchange. All return items must be unworn, unwashed, undamaged, and in the original packaging. Please include a copy of the packing list and your comments for the return (e.g., damaged print) in the box. All returned items shall be subject to quality control and assessment to confirm its condition. Items that do not pass quality control will be shipped back. Underwear and other intimate products cannot be returned. All sale items are final.
You must email customer service within 7-days of receiving your order. Only items purchased at MacbethPH.com can be returned and exchanged. Items purchased at MacbethPH.com cannot be returned and exchanged at our physical stores.
Customers are financially responsible for shipping the item back to MacbethPH. We cannot accept C.O.D. deliveries.
MacbethPH will not be held accountable for any lost packages.
Pack your return securely with its original packaging. Include a printed copy of your order summary. Kindly include a printed copy of bank details for refund.
Use the courier service of your choice to return your item(s) to the following address:
51 Aragon Street
San Francisco Del Monte
Quezon City, 1105
Return parcels may take a week to be delivered to us. Once your return has arrived and QC Approved, please allow 2-3 business days for your exchanged item to be shipped out. We’ll send you an email with the tracking number once the package is on its way.